We are proud to announce that we have now published our first app to the ServiceNow store.
The app enable your Service Portal users to quickly give you feedback with via a simple Feedback Widget. The widget is highly customizeable and will automatically adapt to your Service Portal theme.
The Widget saves all input to a table from where detailed reporting can be done using standard ServiceNow reporting or Performance Analytics (not required).
It is possible to embed the widget in a Service Portal theme to include it on all pages or to include it on specific pages only. Multiple Service Portals are supported and the widget automatically captures the Service Portal, user and URL from where the feedback is submitted.
An optional “Help” button is available to quickly guide your users to a “Get help” page of your choosing. The app is free and available from the ServiceNow store here.
We would like to use this opportunity to thank the ServiceNow technical staff who have been a great partner in the creation and certification of this app.